We offer worldwide delivery. Your available delivery option and estimated timeframe will be shown at checkout.

Orders are usually processed within 1–3 business days before dispatch.

UK & Europe: 7–11 business days.
USA & Canada: 7–11 business days.
Rest of World: 7–11 business days.

For UK orders, goods must arrive within 30 days unless a longer period has been agreed with you.

If tracking is available, we'll send the tracking link by email once your parcel has been dispatched. It may take time for tracking to update.

Please contact us as soon as possible. We can only update an address before your order has been processed.

Changes or cancellations may be possible before your order enters processing. Contact us promptly with your order number.

Contact us with your order number and photographs where relevant. We'll work with the carrier or fulfilment partner to investigate and resolve the issue. For UK orders, responsibility transfers when you or your nominee takes physical possession.

Yes, we ship worldwide. Customs fees, import duties and local taxes are not covered by Jounelle.