FAQ
How can we help?
For help choosing stationery or with an existing order, email info@jounelle.com. Include your order number if you have one.
How do I choose a notebook size?
Choose the size that best suits how you plan to use your notebook, from a compact everyday option to a larger format for more detailed notes.
What is included in a gift set?
Each gift set includes the items listed in its product description, carefully prepared for gifting.
Can I refill my notebook?
Please check the individual product page for refill compatibility and available formats.
Where is my order?
Use the tracking details in your dispatch email, or email us with your order number and we will be happy to help.
Can I change an order or delivery address?
Email us as soon as possible with your order number. We will do our best to help before the order is dispatched.
How do I request a return?
Email us with your order number and reason for return. We will reply with the next steps.
My item arrived damaged or incorrect. What should I do?
Please email us promptly with your order number and photographs of the issue so we can put it right.
Will colours look exactly like the images?
Colours can vary slightly between screens and batches, but we make every effort to represent them accurately.
How much is delivery?
Delivery costs are shown at checkout and may vary by destination and order size.
Do you offer international shipping?
International delivery availability and pricing are shown at checkout for your destination.
What's your return window?
Returns are accepted within 30 days of delivery. Items must be unused and in their original packaging.
Do you accept exchanges?
Yes. Email your order number and the item you would like instead, and we will guide you through the exchange.
How do I care for my planner or journal?
Keep it away from direct sun and moisture, and gently clean it with a soft, dry cloth.