Return request
Our returns requests are handled by email. Email a return request to our support team at info@jounelle.com.
Please include
Your order number and checkout email address.
The product and variant you wish to return.
Whether you are cancelling your purchase or reporting an item problem. You do not need to give a reason for an eligible statutory cancellation.
For a damaged or incorrect item, a description and photographs if available.
We will check the request and provide the relevant instructions and return address. This page does not create a prepaid label or automatically approve a return.
Keep proof of posting when you return goods. Contacting us for instructions does not remove your statutory rights or extend a legal cancellation deadline.